Power outages in Kawerau

Horizon Networks owns the lines in Kawerau, and their faults line is 0800 467 496. Call them, not your power company: your retailer sells you the electricity but does not own the network, so they will only pass the report on. If you can see a downed line, sparking, or anything on fire, call 111 first and stay at least 10 metres away. Treat every fallen line as live.

This page does not show live outages. For what is out right now and when power is due back, use the distributor's own outage map or call their faults line. Horizon Networks publishes a live map covering Kawerau, and it is the fastest way to see whether the outage is theirs and how many properties are affected. Before you call, flick your main switch and check whether your neighbours are out too. If it is only your property, the fault is likely inside it and a registered electrician is who you need.

Horizon Networks, in the Eastern Bay of Plenty (Horizon Energy) network reporting region. The nearest places we list on the same network are Whakatane (30km), Murupara (41km) and Opotiki (52km), so an outage in Kawerau often affects them too. You cannot choose your lines company. It is set by where you live.

No. Whichever power company you are with in Kawerau, the electricity arrives over the same Horizon Networks network, so a fault affects everyone on it equally. What switching can change is the price of the energy and the service you get on the phone — not the poles and wires. The lines charge is the part of your bill that is fixed by where you live.

There is no reliable general answer, and anyone giving you one is guessing. It depends on the cause. A blown fuse on a single street is usually restored in an hour or two, while storm damage across the Bay of Plenty region can take a day or more. Horizon Networks publishes an estimated restoration time once crews have assessed the fault, on their outage map.