Lines company
The Lines Company power outages
The Lines Company owns and maintains the poles and wires across 1 network reporting region. In a power cut they are who sends a crew — not the company that bills you.
Power out in the The Lines Company area?
Call The Lines Company — not your power company.
0800 367 328The Lines Company's faults line, 24 hours.
This page does not show live outages. The Lines Company's own map has what is out right now and the estimated restoration time.
Downed line, sparking or fire? Call 111 first.
Stay at least 10 metres away and keep others back. Treat every fallen line as live.
Coverage
What The Lines Company covers
- Network reporting region
- King Country (The Lines Company)
- Places we list
- 5
- Faults line
- 0800 367 328
The Electricity Authority splits New Zealand into network reporting regions, and each one has a single lines company. If your bill names The Lines Company as the distributor or lines company, this is your network — whichever power company you buy from.
Towns and suburbs
Places on the The Lines Company network
Manawatu-Whanganui
Waikato
The Lines Company outages — common questions
What is The Lines Company's faults number?
0800 367 328, 24 hours a day. The Lines Company owns and maintains the lines, so they are who to call in a power cut, not the company that bills you. If you can see a downed line, sparking, or anything on fire, call 111 first and stay at least 10 metres away. Treat every fallen line as live.
What area does The Lines Company cover?
The Lines Company runs the King Country (The Lines Company) network reporting region. Of the places we list, that includes Ohakune, Otorohanga, Raetihi, Taumarunui and Te Kuiti. If your power bill names The Lines Company as the lines company, this is your network.
Does The Lines Company have an outage map?
Yes — https://www.thelinescompany.co.nz/outages. It shows current faults, the properties affected and an estimated restoration time once crews have assessed the damage. This page does not show live outages. For what is out right now and when power is due back, use the distributor's own outage map or call their faults line.
Why do I call The Lines Company and not my power company?
Because they are different businesses doing different jobs. Your power company buys electricity and bills you for it; the lines company owns the poles, wires and transformers it arrives through. A fault is a network problem, so The Lines Company is who dispatches a crew. Calling your retailer usually just adds a step, because they pass the report to The Lines Company anyway.
Can I choose a different lines company in the The Lines Company area?
No. Lines companies are regional monopolies, which is why they are price-regulated rather than competitive. Everyone on the The Lines Company network pays The Lines Company's lines charges no matter which power company they are with. What you can choose is the retailer, and with it the energy and service part of the bill, which is the part that varies.
You cannot choose The Lines Company. You can choose who bills you.
Lines companies are regional monopolies, which is why they are price-regulated rather than competitive. The retail half of your bill is not — compare 8 power companies and see what they offer at your address.
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